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Tuesday, October 28, 2014

The Mixed Blessing Of Comcast. Part Two.

Last time out, I listed, as Ed Norton would say, Comcast's good pernts.
Today, we'll be dealing with Comcast's bad pernts.

#1) It is almost impossible, whatever your problem is, to get anyone on the phone.
After signing up with them, and receiving equipment from them, I had to install a few things so I could have cable in at least one room, and have internet access.
I called Comcast, and got recorded message choices.
Then, after making the appropriate choice, was asked by the recorded lady to enter the ten digit phone number associated with the account.
I was told that no such account exists.
This occurred repeatedly.
After appearing at my local Comcast store, providing them with the information, and being handed equipment.
I also had an appointment scheduled for five days later, the earliest they could do it, for technicians to complete the full installation.
I was handed a modem, so I could hook up the Wi-Fi.
No problem.
I knew how to do that.
I did it.
My devices indicated that it had been done successfully.
One problem though:
I couldn't get on the internet.
On any of the devices.
Oh, I could go outside of my house, and get the internet on my IPhone.
But not inside the house.
It was being blocked inside the house, for some reason.
I wanted to find out what that reason was, thus the attempted call to Comcast.
Where I was told repeatedly that no account exists.
Then, at long last, my account was recognized by the recorded lady.
This put me on a recorded loop, where I was asked the same questions over and over again.
I then realized that you had to be a Navajo Code-talker to get to speak to a human being.
Whatever was asked, I responded by relentlessly hitting "Zero" on my phone.
Eventually, this got me to a human being, who spent the first three minutes ignoring me while laughing and chatting with his fellow workers.
When he finally noticed that there was someone on the other end of the phone, we got down to business.
I asked him why I had no internet access.
After dancing around this question for about a half-an-hour, he noticed that I had a technician appointment in five days.
And that was why I had no internet access.
THEY had to turn it on.
This begged the questions "Why wasn't I told this?", and better yet, "Why was I handed a modem?"
The answers to both questions were "I don't know."
I wanted to call my local Comcast store to get answers.
Local.
Twenty minutes there, and twenty minutes back, by car.
Time I could have saved if they had a local phone number that you could call.
Like all U-Verse stores do.
But they don't.
They are unreachable by phone.
So I shlep there by car, only to get the same answers that I got from the deciphered phone call to Comcast.
Of course, the moron who handed me the modem was off that day.
I suggested that we call her, only to be met with "We don't disturb employees on their days off."
Apparently, it didn't matter how much I was disturbed.
So I went five days without internet, except for my IPhone, which did provide it once I disconnected the Wi-Fi.
How spoiled I have become.
That's all I got, is #1.
But I think it's enough.


********

My books ,"Show Runner" and it's sequel, "Show Runner Two", can be found at the Amazon Kindle Store.
Along with the newer ones, "The Man Is Dead", and "Report Cards".
You can search by typing in my name, Cindy Williams, Laverne and Shirley, The Odd Couple, or Happy Days.
Check them out.
You don't need a Kindle machine to download them.
Just get the free app from Kindle, and they can be downloaded to an IPhone, IPad, or Blackberry.
The paperbacks, "Mark Rothman's Essays" and my new novel, "I'm Not Garbo" are not e-books.
But they are available for people without Kindle.
I have many readings and signings lined up for those, and the thing about Kindle is you can't sign one.
If you'd like one of the paperbacks, personally autographed, contact me at macchus999@aol.com.
And now, we've got my reading of my "Laverne and Shirley Movie" screenplay on YouTube, and my 4-hour interview at the Television Academy's Emmy TV Legends Website.
Here's the link:
http://www.emmytvlegends.org/interviews/people/mark-rothman

*****

3 comments:

  1. Had a similar ordeal with Verizon Fios. After installation, my cable would suddenly shut itself off several times an hour. After FIVE visits by technicians (and I use that term loosely), it was determined that my wireless printer was at fault. They then gave me an old discontinued cable box (discontinued because of its expense) because it was not affected by wireless cable. They knew the problem on the first visit, but had to go through all of the red tape and protocol to get permission to install an old cable box in the house I'm renting. Ridiculous to the nth degree.

    ReplyDelete
  2. You could be eligible to get a Apple iPhone 7.

    ReplyDelete

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About Me

Hi. I am, according to my Wikipedia entry,(which I did not create) a noted television writer, playwright, screenwriter, and occasional actor. You can Google me or go to the IMDB to get my credits, and you can come here to get my opinions on things, which I'll try to express eloquently. Hopefully I'll succeed. You can also e-mail me at macchus999@aol.com. Perhaps my biggest claim to fame is being responsible, for about six months in 1975, while Head Writer for the "Happy Days" TV series, for Americans saying to each other "Sit on it."